Refund policy

Exchange & Return Policy

At N-Mart, we want you to be completely satisfied with your purchase.

Exchange Window We offer exchanges within 7 days of delivery. If you receive a damaged, defective, or incorrect item, please inform us immediately via WhatsApp at +91 96806 81394.

Eligibility

• Item must be reported within 7 days of delivery
• Product must be unused, unopened, and in original packaging with all seals intact
• Exchanges accepted only for damaged, defective, or incorrect items
• Opened personal care, skincare, or hygiene products are not eligible

How to Exchange

1. Contact us on WhatsApp: +91 96806 81394 with your order number and a photo of the issue
2. You may either bring the product back to our Ajmer location, or ship it back to us
3. Once received and inspected, replacement will be dispatched within 2 business days

No Cash Refunds We do not offer cash or payment refunds. All approved claims are settled via product exchange only.